While heads down on a large Customer Service implementation for the better part of three years, I worked with some incredible Customer Service technologies that I can’t wait to dig into more here. Here’s a post about a great solution for those trying to get their arms around building good knowledge base content to enable agents. Paired with the unlimited deployment options, like a MSFT Teams bot, this solution really points to the future of Customer Service, which is not bound to the Customer Service first party app. Enjoy!
Amy Pritts 